📝 Refund & Return Policy

Welcome to AdoptGoldenRetriever.com 
We are committed to matching every family with a healthy, well-cared-for Golden Retriever puppy.
Because puppies are living animals and require care, transportation, time, and breeder coordination, our Refund & Return Policy is structured differently from traditional ecommerce returns.

By placing an order through our website, you agree to the terms of this Refund & Return Policy.

✅ 1. Non-Refundable Deposits

To reserve a puppy, a deposit may be required.
All deposits are:

• Non-refundable

• Applied toward the final purchase price

• Used to secure the puppy and remove it from listings

Once a puppy is reserved, it cannot be offered to another family.

✅ 2. Refund Eligibility

Refunds may be issued only under the following circumstances:

❌ 3. Situations Where Refunds Will Not Be Issued

Refunds will NOT be issued for:

• Change of mind after reservation

• Failure to meet adoption requirements

• Scheduling conflicts or delivery times not aligning with buyer preferences

• Allergies, landlord issues, or family disagreements

We encourage responsible and committed puppy adoption.

✅ 4. Health Guarantee & Veterinary Check

All puppies are:

• Examined by a licensed veterinarian prior to delivery

• Vaccinated and dewormed

• Issued a Health Certificate

Buyer Responsibility:

You must take the puppy to a licensed veterinarian within 72 hours of arrival for an initial health check.

Failure to complete this check voids all health-related protections and replacement eligibility.

🔄 5. Puppy Replacement Policy (If a Puppy Has a Serious Health Issue)

If your veterinarian discovers a life-threatening genetic medical issue (documented in writing), you may request:

➡️ A replacement puppy of equal value
OR
➡️ A credit to be applied toward a future puppy

Conditions:

• You must notify us within 72 hours of receiving the puppy.

• You must provide a written diagnosis from a licensed veterinarian.

No refund is issued in this scenario — only replacement or credit.

📦 6. Returns

Because puppies are living animals, returns are only accepted under approved circumstances related to a health condition verified by a veterinarian.

We do not accept returns for:

• Behavioral issues (puppies require training)

• Personal or lifestyle changes

• Buyer’s remorse

🚚 7. Delivery / Transportation Fees

Delivery and transportation fees are:

• Non-refundable

• Paid directly to handlers, couriers, or flight nannies

If a puppy is replaced due to qualifying health reasons, transportation fees may apply again.

❗ 8. Canceling an Order

• Cancellation before deposit payment → No fee

• Cancellation after deposit payment → Deposit is non-refundable

📩 9. How to Request a Refund or Replacement

To file a request, email:

support@adoptgoldenretriever.com

Include:

• Your full name

• Order ID

• Veterinarian documentation (if applicable)

• Photos or supporting evidence

We will respond within 24–48 business hours.

🔐 10. Payment Disputes & Chargebacks

Chargebacks filed without prior communication are considered fraudulent disputes.

We provide full documentation (signed adoption agreement, vet records, communication history) to the bank in such cases.

✅ Our Promise

We work only with trusted, responsible breeders who prioritize the health, temperament, and ethical treatment of every Golden Retriever puppy.

Your satisfaction and your puppy’s well-being are our top priorities.

❤️ Thank You for Choosing AdoptGoldenRetriever.com

We believe every puppy deserves a safe, loving home.
By adopting from us, you are helping responsible breeders continue ethical breeding practices.